Shipping

LIMITED OFFER: Enjoy 5% OFF and Shipping Worldwide (to UK, USA, and Worldwide). Use code SMILE

Thank you for purchasing expertwhite gels. We are certain you will love this product.

It has become impossible for us to continue to offer free shipping, especially internationally. In Fact, we think most business have adopted this new shipping policy. You will be charged a shipping charge at checkout (prices may vary slightly by destination) However, USA orders you may expect about A$8 and international orders are around A$22. Please note: We are still heavily subsidizing the cost to ship the product to you. 

All orders are tracked and insured.

USA: Orders shipped in USA are on track for normal delivery times.

WORLDWIDE: While most of our international orders arrive within 7-14 days business days overseas, we ask our customers to allow extra time for delivery for any delays related which are beyond our control.

Thank you for your business and continued support. We offer 30-day back guarantee from receipt of product.

Expertwhite Team

What if your package does not arrive?

Very rarely, but not can happen, that a shipment does not meet its destination. We are able to send a replacement (as your package is insured).
 
We would obviously love you to experience our product as we know you are going to be thrilled with the results. Although, should we re-send and it does not arrive (it should definitely arrive!) We are unable to refund you after that. (As the insurance would then have lapsed). The chances of a parcel not arriving twice is very rare (especially when we have confirmed your shipping address).
 
Please note that we will ship a replacement at no extra charge once once we have confirmed your shipping address entered is correct. If you choose not to have the replacement sent and ask for a refund then you are only insured for a refund of the product and not the shipping charges.
 
If we ship a product a second time and it still does not arrive (which is extremely rare!) then you will be un-eligible for any refund. The insurance warranty has been voided at this point. We trust you understand.
 
Warmest Regards
Customer Care
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